如何提出高质量bug

发现bug是测试人员必须具备的能力,不管在什么公司,测试人员在执行测试任务的时候,发现bug和提bug,以及跟踪Bug是必要的工作。如何提出高质量的bug,是体现测试人员水平的重要标志。从功能测试人员,到测试开发,高级测试开发等,都避免不了与bug打交道。可是现在也存在这么一种现象:测试人员提的bug质量不高,开发人员看不明白。于是就来找测试人员,来解释这个bug是怎么回事,如此来回折腾浪费工作时间,在跨部门协作的时候,这样的情况尤其严重。

测试人员提bug质量不高,主要表现在如下几个方面:

(1)bug表述不清,只有一句话,介绍bug是什么,然后没有其他的说明。

(2)不提bug,发现问题直接告诉开发人员,在工作交流平台上不断讨论bug。

(3)发现bug的场景没有保留,重现成本较高。

针对上面的各种情况,我们测试人员要不断地提高相应的能力,提出高质量的bug。如何提出高质量的bug呢?

一,熟悉Bug管理工具

每个公司不管规模大小,都应该有bug管理平台,如jira,禅道,teambition,或是公司自主研发的项目管理平台;只要我们通过相应的平台来管理项目,bug等,要想更好地提bug必须先全面了管理平台的功能。很难想象,如果你相应的管理平台都不会用,如何更好的辅助测试呢?

二,准确地给bug定级

根据bug的影响,每个公司会定不同的bug分级标准。如p0,p1,p2,p3,或是致命,严重,一般,低级与建议,或者A,B,C,D。作为测试人员必须了解相应的分析标准,在发现bug后才能准确地给bug定位,从而影响bug的修改优先级。

三,准确记录bug信息

要想准确地定位bug,从而快速地修复bug,相应的bug信息是必须的,同时发现bug必须通过公司的bug管理平台进行记录和跟踪。有的时候公司会通过bug管理平台来设定bug的模板,有的公司没有,但是不管有没有模板,我们需要记录以下信息:

【前置条件】

XXXX

【测试步骤】

1,XXXX

2,XXXX

3,XXXX

【预期结果】

XXX

【实际结果】

XXXX

同时上传错误日志或是错误界面截图。准确设置相应的bug负责人,相关知情人,以及其他的必要信息。如果bug比较复杂,保留bug发现的现场,以供开发人员来进行排查。

四,实时跟踪Bug进展

Bug提交后不是就和测试人员没有关系了,你需要实时跟踪bug的进展情况。根据bug的不同级别,关注开发人员修改的进度,相应的修改情况是否准确记录。同时要做到如下几点:

(1)根据测试安排和轮次,先将发现的bug进行记录,不能反复验证bug.

(2)不要相信开发人员,不管他说的修改的内容如何,影响范围如何,必须按自己先前的测试用例进行验证。

(3)如果上线的时候,原则上必须把bug修复完;如果没有修复完,对bug进行评审,级别高的必须修复,低级别的需要产品进行确认。

(4)大型项目结束后,必须对bug进行分析和汇总,分析问题出现的原因及避免方案。

总结,根据我的工作经验,测试人员如果要提高质量的bug,必须做好上面的各项步骤。高质量的bug,不仅有助于开发快速定位和修复问题,同时也体现了你的能力,容易得到开发人员和团队的认可。所以我们首先要不断地提高自己的测试技术,养成良好的提bug习惯,在测试工作的职业生涯中越走越宽。

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